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Terms and conditions of the P2P Service

1. By registering on this website, by submitting an online form on this website or by contacting a customer or a cleaning professional through the platform the user (customer or cleaner) confirms that they agree with the T&Cs for this service.

2. The user confirms that the information provided in the form is genuine and accurate to the best of their knowledge.

3. The user agrees for the information provided in the form to be shared with other users of the platform, for the purposes of the service and according to the privacy policy.

4. The user understands that with this type of service Book a Service London Ltd. and their website only serve as a mediator between the clients and the cleaning operatives. The responsibilities of Book a Service London Ltd. end there.

5. Book a Service London Ltd. can't be held responsible in any way for any future relations or disputes between the customers and the cleaners.

6. The user understands that any disputes must not be addressed to Book a Service London Ltd. These must be resolved between the customer and the cleaner directly.

7. The customer is personally responsible for collecting the necessary documentation from the cleaners (such as proof of ID, right to work in the UK etc.). Also, it is the customer's responsibility to make sure that the cleaner has valid Public Liability Insurance.

8. The customer is not obliged in any way to book a service with any of the candidates they have been contacted by. The cleaners are not obliged in any way to provide a service. The platform works based on mutual agreement and a service may be booked/provided only when both parties are absolutely satisfied with the agreed conditions and are happy to proceed. Once the service has been confirmed by both parties and booked through the platform the following conditions apply:
8.a. If the client decides to cancel the service without giving a proper notice to the cleaner the one-time platform fee will not be refunded
8.b. If the cleaner decides to cancel the service without giving a proper notice to the client, then the cleaner's account will be suspended

9. Any checklist shown on our website serves as a guideline only. All cleaners are obliged to get themselves familiar to this checklist, but it's the client's responsibility to confirm what each individual they contact is happy to include in the service that they provide

10. Prices shown on our website serve as guideline only. Both parties are free to negotiate the conditions of the service in a way they like, including pay rates etc.

11. All payments and arrangements happen only between the customer and the cleaner. Book a Service London Ltd. is not responsible in any way for the collection of payment from the customer, therefore the cleaners must not address any payment requests to Book a Service London Ltd. The cleaners are personally responsible to collect the payment for the provided service directly from the customer.


IMPORTANT!
We strongly recommend you to do your own checks before inviting an unknown person to your home or workplace!
Request references, proof of ID, proof of right to work in the UK (settlement status) and a valid Public Liability Insurance from each cleaner that you hire.
The cleaners registered on this platform are not related in any way to Book a Service London Ltd. and we are not responsible for their actions.
Book a Service London Ltd. will not take part of any disputes that might arise during the booking process or before/after that.
In the light of the Covid19 pandemic we strongly recommend you to require each cleaner that you meet with to provide you with valid vaccination certificate or other relevant documentation.


Read our privacy policy


 

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